Refund Policy

Every new operator can try one site free for 30 days before paying, so you can see lanes, signs and payments working at your own car park.

Monthly plans can be cancelled at any time and stop at the end of the current billing month. Partial months are not refunded.

If you cancel a yearly plan within 30 days of the start of the billing year, we refund the unused months.

After 30 days, yearly plans continue until the end of the billing year and are not refunded, except where we fail to deliver the service as agreed.

Hardware that arrives faulty is replaced under warranty. Unused hardware in original packaging can be returned within 14 days of delivery, less shipping costs.

Installation, survey and setup work already carried out is not refundable.

If a cloud outage on our side stops a site from collecting payments, we credit that site's plan fee for the affected days on request.

Parking fees paid by drivers belong to the site operator. Refund requests for a parking fee, such as a double charge at an exit lane, are handled by the site operator.

Our platform lets operators find the transaction by plate and time and issue the refund through their payment provider.

Operators can request a refund through the Parking Office page with the site name, invoice number and reason. Approved refunds are returned to the original payment method within 7 to 10 working days.