Privacy Policy

This policy applies to two groups: operators, meaning the site owners and staff who use our parking platform, and drivers, meaning people who park at sites that use it.

For driver data captured at a site, the site operator decides why and how long data is kept. We process that data on the operator's behalf and on their instructions.

• Number-plate images and the plate text read from them
• Entry and exit times, lane and level
• Bay occupancy from sensors or overhead cameras
• Pass details linked to a plate, such as pass type and validity
• Payment references such as UPI transaction ID, amount and method

We do not use face recognition. Cameras are positioned and tuned to read plates. We do not collect card numbers; card payments are handled by the payment provider.

Name, work email, organisation, role, site details and account settings, plus usage logs needed to run, secure and support the service.

Number-plate data is used only for parking entry, exit, passes, payment, enforcement rules set by the site and resolving disputes.

Aggregated counts and times are used for occupancy forecasts and reports. Forecasts do not build profiles of individual drivers.

We never sell number-plate data or any personal data.

Each site sets a retention period for plate images and plate-level records. When that period ends, the data is deleted or irreversibly anonymised.

Aggregated reports without plate details may be kept for the life of the operator's account.

Operator account data is kept while the account is active and for a limited period afterwards for legal and accounting reasons.

• With the site operator, who controls driver data for their site
• With payment providers, to process payments
• With hosting and infrastructure providers bound by confidentiality and security terms
• With authorities, only when legally required, such as under a valid court order or statutory request

Data is encrypted in transit and at rest. Access is role-based, logged and limited to what each user needs. On-site edge devices store only the data needed to run lanes offline and sync it securely.

Drivers can ask the site operator for access to, correction of or deletion of their data, subject to legal limits. We help operators respond to these requests.

Operators can access, export and delete their account data from the dashboard or by contacting us through the Parking Office page.

This website uses only the cookies needed to run forms securely, such as the session used for the verification question. We do not use advertising cookies.

If we make material changes to this policy, we will notify operators by email and post the revised policy on this page.